Avril Knox, East Texas A&M University, Commerce, TX (USA)
Gracie Brownell, East Texas A&M University, Commerce, TX (USA)

This study examines the goals and expectations of refugee resettlement from the perspectives of social service providers in the Dallas-Fort Worth area. Three themes emerged from a thematic analysis of the focus group: the perception of newcomers, the perception of newcomers’ goals, and the perception of newcomers’ expectations. Findings highlight the relevance of culturally responsive practices, informing policies and services that augment refugee integration and long-term success in the United States.

Presentation Description:

This study examines the goals and expectations of newcomers, also referred to as refugees, in the United States from the perspectives of social service providers in the Dallas-Fort Worth metroplex. A focus group of eight providers—three American-born and five former newcomers—shared insights into their work with resettled individuals. Thematic analysis revealed three key themes: the perception of newcomers as seeking safety and demonstrating perseverance; the perception of newcomers' goals, as reflected in their aspirations for independence and self-sufficiency; and the perception of newcomers' expectations, highlighting the need for cultural learning and sustainable employment opportunities. Participants emphasized the importance of cultural competency, awareness, and sensitivity to differences to enhance newcomers’ resettlement experiences. The focus group discussions highlighted essential traits and practices that support successful integration, providing practical implications for training, policy development, and resource allocation. These findings inform how social services can better advocate for and support newcomer communities through more culturally responsive and effective resettlement strategies.

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